Life takes Visa … unless we’re talking about MY life

March 14, 2008 | Airlines,Customer service,Visa

Dear Visa,

Thanks for giving it the old college try. You could have just ignored me, which is about what I’ve come to expect. But, hey, you tried. Right?

You didn’t do anything, though, because your “research indicated” that I “voluntarily purchased another set of tickets” to get out of Norway.

Yeah. About that word … voluntarily? Well, here’s the deal.

If someone held a gun to my head and demanded all my money? It’s a pretty safe bet I would voluntarily hand over everything I had in my purse. Especially if I had my three children with me. Heck, I’d even voluntarily hand over my whole purse, which, you know, is where I keep my Visa card. But that doesn’t mean I wouldn’t want it all back when the jerk was arrested. And I bet your ears would perk up about the whole Visa-card part of the deal.

But, whatever. I’ve gotten about $3,000 back from the airline all on my own, thankyouverymuch. Guess I’ll have to get the rest of it on my own too.

Your lowly customer-bot,

Becky